Site24×7 Blogs

Author: Arun

If you’ve subscribed for Site24×7’s website monitoring service using your credit card, you might occasionally find your payments being declined by Site24×7. Generally, payments are declined if our billing system is unable to verify the billing information you’ve submitted.

Below are some common reasons why your credit card payment may be declined:

1.  Invalid Amount: Sending too large of an amount, zero dollar ($0.00) amount or amount less than one dollar (American Express/Discover).

2.  The transaction amount exceeds the available credit limit set by the card issuing bank.

3.  The transaction was declined by the customer’s card issuing bank.

4.  Account was just “Activated”, taken Live.

5. The format of the expiration date is being passed incorrectly.

6.  Expired or non-matching expiration date.

7.  Transactions are being posted to TEST servers using ‘real’ credit card numbers.

8.  The web site/shopping cart is pointing to the test servers instead of to the live servers.

9.  Payflow Link: The transaction process mode is still set to ‘Test’.

10.  Payflow Link: Trying to process a Level 2 or Level 3 (Company/Business) card.

11.  The Zip code contains all zeros.

12.  Trying to perform a voice authorization using the wrong transaction type.

13.  Card Security Code (CSC / CVV2) does not match.

The most common reason for declining of payment is that your credit card information might change after you’ve submitted it to Site24×7. Therefore, our billing system is unable to verify the billing info. The solution involves updating your billing information in Site24×7 and we will process the payment from your next billing cycle onwards.

Most customers opt to purchase Site24×7 online using their credit card. This is because credit card subscriptions renew automatically and the user does not have to go through the purchase process again. So if you have opted for a credit card mode of payment, this article might be useful for you.

On some occasions, your credit card payments may be declined because our billing system is unable to verify the billing information you’ve submitted. The most possible cause for this is the credit card info you submitted does not match with the one in the bank. Some portion of your credit card info such as the street number or zip code for example, might have changed since you entered it into our system. Whenever any payment is declined, an email will be sent to your login email id notifying you of the problem and asking you to update your card details. Once you receive this mail, we suggest you to update your credit card info in your account so that your monitoring is not affected.

To update your credit card info, please follow the steps below:

1. Login to your account.
2. Go to Account->Billing tab.
3. Click Modify Card Details link as shown in the image below. A pop up window opens up.
4. Enter your updated billing information
5. Click Update once you’re finished.

Once you’ve updated your credit card info, your payment will be accepted automatically during your next billing cycle.