The Site 24X7 smart phone app (available both for iPhone and Android devices) will show you updates so that you can quickly respond to unplanned down times and performance issues before all hell breaks lose.

Site24x7 smart phone app offers you the convenience of monitoring the status, availability and performance of your servers and websites from multiple locations across the globe, identify performance issues and take corrective actions before it affects end users

Some of the key features of the App:

• Track your server status on the move
• Track the availability and performance of your websites from multiple locations across the globe
• Track availability and current status of configured monitors in simple steps
• Identify performance issues faster and take corrective actions
• Receive instant alerts on your Android/I phone via push notification
• Get to know what caused the downtime based on webpage screen shots, Traceroute, ping analysis and DNS analysis

So when you plan to head outside on a trip to watch a game, all you have to worry about is the availability of your favorite seats at the stadium.

For those of you who haven’t jumped on the smart phone bandwagon, let us know. Site 24X7 can be made Windows friendly too. We also have the mobile web interface for you to check the updates where ever you go. So go ahead and enjoy the game. After all such opportunities don’t come by often.

Site24x7 offers a collective set of reports such as Summary report which highlights the overall performance of the configured monitors, Downtime report indicates what servers need more attention and identifies trends using the Trend report.  Additionally there are other reports including the Outage report, Busy hours report, Log report etc.

In certain cases where you want to publish reports to your stakeholders, you can customize them by putting your logos and changing the background and foreground color to add your personal touch.

Customers can navigate from reports to report settings where they can make the changes required.

Here  is a screen shot of the summary report for you to flip through.

So go ahead and customize your reports and start scoring some brownie points with people who are key to the business.

Announcing the Site24x7-WHMCS Integration

The integration, that is made possible by means of a downloadable plugin, lets you easily integrate and showcase Site24x7 services to  your end-users from your existing WHMCS platform. And this without having to maintain separate platforms for billing or end-user management.

With the support for WHMCS your customers have a versatile self-service interface where they can buy Site24x7 website monitoring services and configure products. WHMCS also allows you have an all-in-one console to manage all your customers and services subscribed by them.

How complicated is the integration process ?

Not at all! The integration process is minimal in that it requires you to download a software plugin and follow an installation wizard that will help you complete the setup.  Upon completion, you can resell Site24x7 services to your end-customers via your existing WHMCS set up.

Advantages

• Sell all Site24x7 monitoring services under your own brand from one integrated platform.

• Easily integrate Site24x7 module in your existing WHMCS platform without any change in your website set up.

Sign up for our re-seller program now.

Read the complete Press Release here.

With Site24x7 Website monitoring, you now have a solution. We offer you monitoring from around 40+ different geographical locations to give you a holistic feel. Wondering why multi-location monitoring is key? Read on!

Why multi-location monitoring?

Monitoring from multiple locations would give a clear picture of your website’s performance, especially if your business caters to a global audience. This enables fine tuning the websites’ performance based on availability and response time reports. So, if your website reports down in a specific location, it is probably just a temporary network issue and could be resolved quickly. Monitoring from another location, throws in another perspective.

 Adding multi-location monitoring in Site24x7

In your Site24x7 account, select New Monitor > Website

• Add your website details under Website Info page and proceed to Locations
• Under Locations section, select the check boxes next to Primary Location and Secondary Location
• Choose your desired locations from the list available. These secondary locations will allow you to monitor the website from multiple locations. Read more on our user guide

How does monitoring work?

• Primary Location is the main location from which your registered monitors will be polled according to the set poll interval
• If a website is reported down when polled from a Primary Location, then Site24x7 servers will check your monitors from the Secondary Locations. Now, even if there are no secondary locations configured, Site24x7 will re-check your website’s uptime from at least two other random locations and take a screenshot using a real browser before reporting an outage. Thus nullifying the issue of a false alert that might arise based on a single monitoring location result
• Normally, where no downtime is reported, polling from Secondary Locations takes place every half an hour for Enterprise account holders and every one hour for Professional account holders

By getting the response times of your website performance from different locations, you can identify bottlenecks quickly and rectify issues. All this information is made available on a single console, thus eliminating complexity. So go ahead! Start monitoring your website from multiple locations and let us know how Site24x7 helped you by playing the perfect ally.

What will an IM alert tell me?

A  typical IM alert will give you the name of the Monitor, its status  (down/up/trouble), reason for the change in status, the start time and  location of an outage.

How do I add an IM alert?

IM alerts can be configured under  Alerts > Add Contact > IM Settings.

• Provide your IM account ID under IM Settings

• Add Site24x7 chat ID to the buddy list of your IM.

• Use appropriate options to receive and verify your PIN number

• Upon verification, receive Site24x7 alerts in your IM account.

Refer to our User Guide for step by step instructions on how to configure your IM to receive Site24x7 alerts.

Consider you are the owner of an e-business portal and due to the slow response time of a search request, a customer decides to move to a competitor’s website. That’s certainly painful. Just imagine the amount of revenue and goodwill you lose. Outages always have a negative impact on the company.  The best strategy to counter downtime is to proactively monitor the performance of your applications and ensure 100% uptime, always. Read along to find out some of the key stats that you might want to monitor.

What would you want to monitor?

Some of the key metrics that you would like to keep a tab on to maintain application uptime are:

• Application Response Time
• Apdex Score
• Throughput

Application Response Time:

This would give you the exact picture of the response time taken by each application. This metric would help in identifying slow applications and isolate bottle necks quickly. An increase in the response time of an application could also be an indication of future issues that may crop up anytime. Thus, it is important to monitor the metrics related to Application Response Time constantly for optimum application performance.

Apdex Scores:

Application Performance Index (Apdex) gives you the statistics from a user experience perspective. It is an open standard to measure  user satisfaction regarding a web application. It is a metric that provides a single score ranging between 0-1 (0 = no users satisfied, 1 = all users satisfied), giving business application owners an insight into the measure of their customer happiness and satisfaction levels.

The data collected over a period of time are converted into a simple index based on the application responsiveness. Application responsiveness is categorized into three zones based on the Apdex score:

1. Satisfied: This represents the time value (T seconds) below which users are not impeded by application response time. Depicts the user is fully productive.

2. Tolerating: This represents response time greater than T (precisely, T to 4T), where the user notices performance lag but continues the process, which depicts the response is tolerated by the user.

3. Frustrated: This represents response time F, greater than 4T which is unacceptable, and users may abandon the process, which depicts the user is frustrated.

The value T can be defined by the application owners. The Apdex Score is calculated using the following formula:

The score of 1 shows all the users are satisfied with the application performance, whereas a score of 0 shows all the users are dissatisfied. Score of 0.5 shows all the users are tolerating the application performance. As the application responsiveness varies, the score ranges from 0-1.

Tracking these metrics continuously would also give you a holistic feel of the user experience on the performance of your multiple applications.

Throughput:

The amount of data moved successfully from one place to another in a given time period is also a critical factor and has to be constantly monitored. This gives you a holistic picture of how your App Server is performing and how it can be rationalized.

The ideal monitoring solution would give you a clear picture on the statistics of all these important metrics and also keep track of slow database calls, database usage, overall performance of the database and other vital parameters. Another key statistic that you might want to monitor would be the individual  traces invoked by a single web request for deep dive monitoring, just to see how the various methods have performed for a holistic application performance monitoring experience. And, if your monitoring system can do all of this from the cloud, then nothing like it. You get complete flexibility and freedom to monitor on the go. Leave a comment below to add to the list of metrics that you feel are critical to monitor for maintaining optimum application performance.

Site24x7 Website Monitoring, the SaaS based Web Infrastructure Monitoring Service not only helps you in maintaining uptime, but also ensures that in the event of an issue crossing its specified threshold limit in being resolved, the immediate contact point in the hierarchy would be alerted. Read along to find out how you can use the escalation mechanism feature in Site24x7.

Escalation mechanism in Site24x7 Cloud Infrastructure Monitoring:

The Escalate if downtime exceeds option lets you to customize the threshold limit of the website downtime and exceeding which, the system will notify a specific set of individuals, in common case, a higher authority. All you have to do is, select the check box and enter the desired time value (in minutes) to configure this alert.

You also can choose whom to escalate to, by choosing a contact group from the drop down list against the set threshold. You can learn more about downtime configuration by visiting our User Guide.

With the ability to set notifications and alerting the right officials in the hierarchy, website availability monitoring is super simplified. In case of a downtime, all you need to do is just sit back and relax. Your website monitoring partner will identify downtime and alert the necessary business leaders. And with various alerting options like Email, SMS, RSS and Twitter to choose from, you really do not need to be confined to your cubicle. This is what we call anytime, anywhere monitoring. Try this feature out and let us know about it.

What’s not so obvious in that sea of activity is any single, specific outage. How do you make sure your team is aware of a particular outage, so it doesn’t get overlooked and lost in the myriad of other routine tasks? How do you ensure the issue is resolved without delay? By setting Persistent Notification for your monitor.

Think of Persistent Notification as your “snooze alarm” for a task at hand, sending alert notifications at regular intervals to the designated contact email addresses or phone numbers until the related monitor is “up.”

Persistent Notification can be configured under Advanced Configuration > Downtime Configuration > Downtime Notification > Persistent Notification.

Setting the Persistent Notification Time Interval

Choose your own time interval to send Persistent Notification alerts. Interval options range from “notify on every error” to “notify on every 5th error.” The error count will be decided by the poll frequency you set.

For example, let’s say you set the poll interval to 5 minutes and the Persistent Notification interval to “notify on every 3rd error.” Then you or the designated team member(s) will get alert notifications every 15 minutes, until the associated monitor status becomes available.

Now set your Persistent Notification and rest assured that your IT team will always be reminded of the task at hand.