General | The Official Blog of Site24x7 - Website Monitoring Service

We have been informed by our ISP at Hong Kong that they are facing some technical difficulties in their data center. Hence as a result, they are changing the IP address of our monitoring server. We apologize for the short notice.

Old IP Address of Hong Kong Monitoring Server

121.54.169.169

New IP Address of Hong Kong Monitoring Server

210.56.51.154

If you have enabled IP restriction in your server, make sure that you add the new IP address into the allowed list. This change is necessary to ensure that our monitoring request carries on smoothly without any hindrance. If you have any questions, do contact us at support@site24x7.com.

We are changing our ISP from Steadfast to Ubiquity for our New York monitoring location. Hence as a result, the IP address for the New York monitoring server will change. This change will happen from Feb 1st 2012, after which the old IP address for New York server will not be valid.

Old IP Address of New York Monitoring Server

67.202.79.132

New IP Address of New York Monitoring Server

173.234.70.166

If you have enabled IP restriction in your server, make sure that you add the new IP address into the allowed list. This change is necessary to ensure that our monitoring request carries on smoothly without any hinderance. If you have any questions, do contact us at support@site24x7.com.

This is our first release in 2012 and is power packed with two new features; Server monitoring and Root Cause Analysis.

Server monitoring is an agent based monitoring solution with which you can monitor internal servers. Hosted server monitoring is an answer to MSPs, large retail chains and IT admins in general, who wish to have a cost effective solution to monitor and manage their internal servers and desktops. You can use server monitor to identify server bottle necks as well as ensure back end server availability and optimum functioning of the servers. The most interesting part of server monitoring service is, no hardware or software to maintain or upgrade. Server monitoring joins our already strong stable of agent-less monitoring capability for DNS, mail servers, websites, web applications, TCP/IP Ports and Ping. With Site24x7, you can now monitor all the aspects of a server typically used as web infrastructure.

Another spotlight feature that is introduced is Root Cause Analysis or RCA. RCA is different from a normal down alert. As the name suggests Root cause Analysis helps you to identify the actual reason for a particular downtime instance. This will be accomplished with the help of screenshots, ping output, dig reports, web page content snap shot at the time of error and various other enhancements. Based on these reports, Site24x7 will also give you the most probable reason for a downtime.

We have also made enhancements to free tools section, Web Application Monitor etc. Read more about our latest release under https://www.site24x7.com/whats-new-in-site24x7.html

Check out our new features. Sign up now for a free trial.

Tweet this | Website Monitoring Features | Success Stories

Monitor Servers & End User Experience - From the Cloud

Monitor from Cloud | Drill Down Deeper into Performance Issues | Did You Know?

Ensure optimum performance and availability of your servers and desktops across branch offices and data centers from the cloud. The Site24x7 Service now brings you server monitoring on the hosted platform.

Using Site24x7, you can monitor back-end server performance and front-end user experience of your websites and internet facing services. The server monitoring is an agent based solution that helps monitor the availability and performance of your internal servers. Using server monitoring, you can keep tab on critical metrics such as CPU, memory and disk utilization for Windows machines.

With no hardware or software to maintain or upgrade, Site24x7’s server monitoring service is a perfect New Year gift for your business.

Drill Down Deeper into Performance Issues

Root Cause Analysis functionality will help you to drill down deeper into the actual cause of the issue. It provides you with a wealth of information such as downtime screenshot, global monitoring check results, domain name analysis and Ping analysis. It also provides you with possible conclusions for the downtime, which can help you quickly identify the problem and fix it so that your service is back online.

Root Cause Analysis Report

Did You Know?

You can now generate a free report for your website or online service using our online tools and share it with your customers via social media such as Facebook or Twitter.

For example, just head to our online check availability tool and run a quick test. You can then share those results by just clicking the Facebook or Twitter button present in the results page. You can even share those results with your potential customer by emailing the results.

Access Archives

The IP address for our Washington DC location will change from January 26, 2012. The new IP details are given in the below table.

Location	Old IP	New IP
Washington DC	208.43.74.124	72.44.88.143

We request all our customers who use Washington as their monitoring location, to please take note of this IP change and white-list the new IP address.

If you have any questions or clarifications, do contact us at support@site24x7.com.

Today morning (January 20, 2012), we faced an unexpected downtime starting 08:15AM PST to 14:25Pm PST due to a power failure in Equinix, our California data center. Polling did not happen during this time and even our website page was not accessible during this time period. The issue is resolved now and our monitoring services are back to normal.

Even though what happened was not in our control, we understand the difficulties it would have put you into. Please accept our sincerest apologies. We hope to provide higher resilience for our infrastructure in the future.

The following is a brief of what actually happened.

Equinix is the co-location provider in California for all Zoho services including Site24x7. The power failure affected our services. All these services including Site24x7 have multiple database clusters and each cluster has a Master-Slave-Secondary Slave combination. The power failure caused inconsistencies in some of the clusters and this delayed restoring the services.

We are still in the process of restoring the redundancies. Will keep you posted.

Update: Our website monitoring service is restored completely. If you face any difficulties, please contact support@site24x7.com or send us a tweet to @site24x7.

Just a quick reminder to all those are still whacking their brains to form an business idea for iPad contest.

The contest closes on Jan 4th, 2012 - 3 days from now.

So hurry and go to our Facebook page to share your brilliant idea on how to do better business in 2012 . This is your last chance to win an iPad this New Year!

2011 saw a lot of innovations and advancements in web technology, particularly in cloud services. As you embrace new technology and newer ways to improve your business, we will also fill our arsenals with the services to help you run a smooth business in the coming year.

We take this opportunity to thank one and all for patronizing Site24x7.

We wish you all a very happy and rocking 2012!!

We would like to inform you that our hosting provider in Phoenix, USA is currently upgrading their servers. Hence, the IP address for this monitoring server will be changed in three (3) day's time. We request you to update your firewall settings by including the new IP address in your white list, so as to ensure that the monitoring from this server continues without any hindrance.

Old IP address for Phoenix monitoring server: 184.95.45.48

New IP address for Phoenix monitoring server: 66.85.163.222

We apologize for this short notice and inconvenience caused.

In case you have questions, please contact us at support@site24x7.com.

Site24x7 is planning an internal network transition as part of our efforts to improve our infrastructure. This movement will happen on January 1^st 2012 from 7:30 PM PST to 8:00 PM PST.

Following things will not work during this time window.

Site24x7 Login
Monitoring will be paused

We will take all measures to ensure that the downtime window is kept minimal. We also ask our customers and resellers to plan accordingly.

We understand this might cause some inconvenience. Please accept our sincere apologies and kindly bear with us.

For any clarifications, contact support@site24x7.com.

Site24x7 Monitoring Server Update: Hong Kong Server IP Change

Site24x7 Monitoring Server Update: New York Server IP Change

First release in 2012! New features added.

Site24x7 January Newsletter - Monitor Servers from the Cloud and view Root Cause of a Website Downtime

Site24x7 Monitoring Server Update: IP change for Washington DC location from January 26, 2012.

About Today's Unexpected Outage with Site24x7 Service

Site24x7 Win an iPad Contest Reminder

Site24x7 wishes everyone a rocking New Year!!

Site24x7 Monitoring Server Update: Phoenix Monitoring Server IP Change

Site24x7 network maintenance planned on January 1st 2012 from 7:30 PM PST to 8:00 PM PST