Author: Arun If you've subscribed for Site24x7's website monitoring service using your credit card, you might occasionally find your payments being declined by Site24x7. Generally, payments are declined if our billing system is unable to verify the billing information you've submitted. Below are some common reasons why your credit card payment may be declined: 1.  Invalid Amount: Sending too large of an amount, zero dollar ($0.00) amount or amount less than one dollar (American Express/Discover). 2.  The transaction amount exceeds the available credit limit set by the card issuing bank. 3.  The transaction was declined by the customer's card issuing bank. 4.  Account was just "Activated", taken Live. 5. The format of the expiration date is being passed incorrectly. 6.  Expired or non-matching expiration date. 7.  Transactions are being posted to TEST servers using 'real' credit card numbers. 8.  The web site/shopping cart is pointing to the test servers instead of to the live servers. 9.  Payflow Link: The transaction process mode is still set to 'Test'. 10.  Payflow Link: Trying to process a Level 2 or Level 3 (Company/Business) card. 11.  The Zip code contains all zeros. 12.  Trying to perform a voice authorization using the wrong transaction type. 13.  Card Security Code (CSC / CVV2) does not match. The most common reason for declining of payment is that your credit card information might change after you've submitted it to Site24x7. Therefore, our billing system is unable to verify the billing info. The solution involves updating your billing information in Site24x7 and we will process the payment from your next billing cycle onwards.

Author: Arun Most commercial website monitoring services available in the market sell monitoring packages to their customers - like they charge an 'X' amount for up to 'Y' number of monitors. For example, you can monitor up to 10 monitors if you buy the silver package, up to 50 monitors if you buy the gold package, and so on. While this pricing model has its own benefits and is widely adopted, there is a downside to this from the customers' point of view. Most of the times, you end up paying more that what you use. So even if you need to monitor only two websites for example, you end up buying the silver package and pay for eight extra monitors. We, at Site24x7, follow a different pricing model. It is the Pay only for what you use model.  Your charge will depend upon the number of monitors & type in your account and their monitoring intervals. Nothing more. Nothing less. This pricing model is designed to be cost effective and results in substantial savings from a customer's point of view. When you upgrade your Site24x7 account to a paid one, we charge your credit card based on the information specified in the upgrade form. The amount charged from your card is added as monitoring credits to the account balance. These credits are then deducted from your account balance as per your usage. When the account balance runs low, we automatically renew the subscription. Your card will be automatically charged again depending on your usage at that point of time. So if you started off with 5 monitors and then cut down to 3 monitors for example, your next charge will be for 3 monitors. You may add extra monitors to your account at any point of time and the charge will be re-calculated accordingly. Because of our account balance mechanism, you cannot go over budget. If you suspend your monitors for a while after purchase, the credits will stay in your account. You may come back later, may be after 6 months, and restart monitoring from where you left off. Our payment options include credit cards, Purchase Orders and Paypal accounts. Of course, we do offer a 30-day money back guarantee, in the most unlikely case of you not liking our service. If you'd like to know our exact pricing, you may refer the pricing page of our website or contact our support team directly.