Karthi | The Official Blog of Site24x7 - Website Monitoring Service

We have been informed by our ISP at Hong Kong that they are facing some technical difficulties in their data center. Hence as a result, they are changing the IP address of our monitoring server. We apologize for the short notice.

Old IP Address of Hong Kong Monitoring Server

121.54.169.169

New IP Address of Hong Kong Monitoring Server

210.56.51.154

If you have enabled IP restriction in your server, make sure that you add the new IP address into the allowed list. This change is necessary to ensure that our monitoring request carries on smoothly without any hindrance. If you have any questions, do contact us at support@site24x7.com.

We are changing our ISP from Steadfast to Ubiquity for our New York monitoring location. Hence as a result, the IP address for the New York monitoring server will change. This change will happen from Feb 1st 2012, after which the old IP address for New York server will not be valid.

Old IP Address of New York Monitoring Server

67.202.79.132

New IP Address of New York Monitoring Server

173.234.70.166

If you have enabled IP restriction in your server, make sure that you add the new IP address into the allowed list. This change is necessary to ensure that our monitoring request carries on smoothly without any hinderance. If you have any questions, do contact us at support@site24x7.com.

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Monitor Servers & End User Experience - From the Cloud

Monitor from Cloud | Drill Down Deeper into Performance Issues | Did You Know?

Ensure optimum performance and availability of your servers and desktops across branch offices and data centers from the cloud. The Site24x7 Service now brings you server monitoring on the hosted platform.

Using Site24x7, you can monitor back-end server performance and front-end user experience of your websites and internet facing services. The server monitoring is an agent based solution that helps monitor the availability and performance of your internal servers. Using server monitoring, you can keep tab on critical metrics such as CPU, memory and disk utilization for Windows machines.

With no hardware or software to maintain or upgrade, Site24x7’s server monitoring service is a perfect New Year gift for your business.

Drill Down Deeper into Performance Issues

Root Cause Analysis functionality will help you to drill down deeper into the actual cause of the issue. It provides you with a wealth of information such as downtime screenshot, global monitoring check results, domain name analysis and Ping analysis. It also provides you with possible conclusions for the downtime, which can help you quickly identify the problem and fix it so that your service is back online.

Root Cause Analysis Report

Did You Know?

You can now generate a free report for your website or online service using our online tools and share it with your customers via social media such as Facebook or Twitter.

For example, just head to our online check availability tool and run a quick test. You can then share those results by just clicking the Facebook or Twitter button present in the results page. You can even share those results with your potential customer by emailing the results.

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Just a quick reminder to all those are still whacking their brains to form an business idea for iPad contest.

The contest closes on Jan 4th, 2012 - 3 days from now.

So hurry and go to our Facebook page to share your brilliant idea on how to do better business in 2012 . This is your last chance to win an iPad this New Year!

We would like to inform you that our hosting provider in Phoenix, USA is currently upgrading their servers. Hence, the IP address for this monitoring server will be changed in three (3) day's time. We request you to update your firewall settings by including the new IP address in your white list, so as to ensure that the monitoring from this server continues without any hindrance.

Old IP address for Phoenix monitoring server: 184.95.45.48

New IP address for Phoenix monitoring server: 66.85.163.222

We apologize for this short notice and inconvenience caused.

In case you have questions, please contact us at support@site24x7.com.

We wish you all a Merry Christmas and a Happy New Year 2012!

You can also check out our rest of our Christmas day celebration photos in our Facebook page. Don't forget that we are also running a Facebook contest where you can win an iPad this New Year!

Tweet this | Website Monitoring Features | Success Stories

Is Your Webpage Optimized to Face
the Holiday Rush?

Better End-user Experience | Halloween Contest Winners | Did You Know?

As the Black Friday and Cyber Monday approaches, your website must be ready to face the holiday rush and be able to deliver results within seconds. In order to deliver better end-user experience, you need to optimize individual webpage performance.

Site24x7 Webpage Analyzer

Site24x7 Webpage Analyzer Monitor

Site24x7 Webpage analyzer , helps you monitor and analyze the performance of your website, component-by-component (such as JavaScript, CSS and images). This tool provides detailed information such as page loading time, connection time, average throughput of sub-domains and the overall availability and performance from multiple geographical locations.

It tracks each webpage component performance and instantly alerts you whenever your website to slows down or becomes unavailable.

Halloween Contest Winners!

We are happy to announce the following winners of our Halloween Contest held between Oct 31st and Nov 14th. The winners are:

Jesse Orosz

Natalie Milner

To know more, visit our Facebook page .

Did You Know?

Make use of Site24x7 content tools and ensure better SEO performance for your website. The list of tools include:

Linx Explorer - Ensures there are no broken links in your website.
Web Speed Report - Ensures how fast your website loads along with page size.
Text Ratio - Tells you the ratio of code to text.
Lynx View - Provides the view the search engine bots sees your webpage.

With the help of these tools, you can check how well your website is optimized for speed, search engine bots and for SEO.

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Yesterday, some of you might have noticed some strange behavior with Site24x7 service. First of all, let me apologize for the inconvenience caused. I will do my best to explain to you what happened and why it happened and how we are going to deal with this kind of problem in future.

The Incident

Yesterday around 12.30 pm PST, we had close to 3 outages at our IDC, the longest downtime being for 5 minutes. Our engineering team was able to get the server up and running within 20 minutes of receiving the downtime alert. But this doesn’t mean that the monitoring didn’t stop, there was some erratic behavior such as abrupt logging out of your account (if you have logged in during that period) and receiving downtime alerts even when website was up.

Once the problem was rectified, our monitoring system went on to work without any issues.

The Problem

After meticulous troubleshooting, we found the root cause to be failure of one of the router serving our link at our ISP (Internap) end. Unexpectedly our redundant link was also homed on the same router. Our ISP is analyzing the failure of the redundant link.

The Result

This affected our monitoring as we were unable to connect to the target monitored server. As a result of this, false alerts were generated from our system.

How to Delete the Downtime from your Report

You can delete these downtimes from your report by following the below steps:

Log in to your Site24x7 account
Go to the respective monitor dashboard page
It will list all the recent down time for the monitor under Downtimes table
Click on the X icon present in the right end of each downtime.

This will delete the downtime for the monitor.

The Learning

In addition to the existing checks for avoiding false alerts, we will also add additional network connectivity check to avoid this sort of scenario in future.

We will also refund the SMS credits to users who were affected due to yesterday's downtime.

If you have any further questions or clarifications, do contact us at support@site24x7.com.

Please make a note of our change in our IP address of our Spanish monitoring server.

Old IP Address	New IP Address
86.109.115.31	182.54.235.47

If you have enabled IP restriction in your server, make sure that you add the new IP address into the allowed list. This change is necessary to ensure that our monitoring request does not get hindered.

If you have any questions, do contact us at support@site24x7.com.

Its Halloween - Time when witches go riding and black cats are seen, when moon reveals its dark side.
As you gear up to celebrate this Halloween with little Tricks and Treats, Site24x7 has one of the best treats of all time. You get a chance to win one of the two iPod Touch this Halloween!

So what are you waiting for? Let the trick or treat begin!

Site24x7 Monitoring Server Update: Hong Kong Server IP Change

Site24x7 Monitoring Server Update: New York Server IP Change

Site24x7 January Newsletter - Monitor Servers from the Cloud and view Root Cause of a Website Downtime

Site24x7 Win an iPad Contest Reminder

Site24x7 Monitoring Server Update: Phoenix Monitoring Server IP Change

Site24x7 Wishing You a Merry Christmas and a Happy New Year!

Is Your Webpage Optimized to Face the Holiday Rush?

About Yesterday’s Problem with Site24x7 Service

Site24x7 Monitoring Server Update: Spanish Server IP Change

Site24x7 Halloween Contest: Win an iPOD Touch