Updating billing information when your payment is declined
Most customers opt to purchase Site24×7 online using their credit card. This is because credit card subscriptions renew automatically and the user does not have to go through the purchase process again. So if you have opted for a credit card mode of payment, this article might be useful for you.
On some occasions, your credit card payments may be declined because our billing system is unable to verify the billing information you’ve submitted. The most possible cause for this is the credit card info you submitted does not match with the one in the bank. Some portion of your credit card info such as the street number or zip code for example, might have changed since you entered it into our system. Whenever any payment is declined, an email will be sent to your login email id notifying you of the problem and asking you to update your card details. Once you receive this mail, we suggest you to update your credit card info in your account so that your monitoring is not affected.
To update your credit card info, please follow the steps below:
1. Login to your account.
2. Go to Account->Billing tab.
3. Click Modify Card Details link as shown in the image below. A pop up window opens up.
4. Enter your updated billing information
5. Click Update once you’re finished.
Once you’ve updated your credit card info, your payment will be accepted automatically during your next billing cycle.
Tags: billing, credit card, site24x7, update
June 14th, 2008 at 5:22 am
About billing for what you really get:
We have a paid subscription at site24×7 to monitor a number of our websites every 5 minutes. So we are paying for the top range option. They also have cheaper subscription that monitors every 10, 15, 30 or 60 minutes.
However, we noticed lately that although we are paying for a polling every 5 minutes, the actual polling is done on the average every 9 - 12 minutes.
It may seem that site24×7 are running out of capacity to meet their promise……?
So we are paying for a service that is not delivered fully.
Are there more people out there who have also noticed this?
Please share your experiences. Thx!
June 16th, 2008 at 11:49 pm
Al,
We believe the problem was due to a configuration setting in one of our appservers. This resulted in some system overload and there was a subsequent delay in running certain web monitoring schedules. This problem affected a few user accounts and your account was one among them.
We’ve modified the configuration setting now and this problem has been resolved. The polling is taking place as per the poll interval configured.
We apologize for any inconvenience caused.
Arun
Site24×7
October 20th, 2008 at 2:15 pm
I was very surprise to discover that my alerts & monitored site were Suspended while my account is paid to Nov 9, 2008 !!
And no answer from the support to my emails.
Please contact me as soon as possible.
October 21st, 2008 at 9:37 am
Yoann,
Your sites were suspended because of lack of sufficient monitoring credits in your account. Please refer the response sent by our support team to your email.
Do feel free to get back to us for any questions.
Arun
Site24×7